If you’ve ever walked out of an Oregon Driver and Motor Vehicles Services office muttering, “Oregon DMV is the worst,” you weren’t exaggerating, according to a new national survey.
DMV.com, a startup that aims to “ease the stress and annoyance of dealing with the DMV,” compiled a list of the country's best and worst state motor-vehicle agencies.
Oregon came in dead last.
Of course, that doesn’t necessarily mean the Oregon DMV is the nation’s worst, since an eight-month survey of more than 10,000 DMV.com visitors failed to gather an adequate sample size for 13 states.
So, technically, Oregon has the 37th worst DMV, according to the website. Washington ranked 17th. The Ohio DMV, according to respondents, is the nation's best.
Interestingly, according to the DMV.com survey, longer or shorter wait times don’t necessarily drive customer satisfaction.
The average wait time at an Oregon DMV office is 25.45 minutes, according to DMV.com’s “Wait Time Study.” Oregon ranks 12th out of the 41 states included in that analysis.
Nationally, the average wait is 34 minutes, meaning Oregon’s service times are actually 26 percent shorter.
David House, an Oregon DMV spokesman, said he hadn’t seen the results of the customer satisfaction survey but was surprised by the poor ranking, even as the agency's struggles with office closures, staff cuts and a reduction in Saturday hours.
The agency, he said, conducts monthly customer-satisfaction survey and the DMV is working hard to improve the experience for motorists seeking services.
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